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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2  Previous   Next
Cannot Sync - get error message
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DVD Profiler Unlimited RegistrantSaqib
Registered: June 26, 2007
Posts: 21
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Hi,

Tried syncing for first time and it connects and runs through the 'read database' fine - as soon as it gets to copying profiles, I get this:

There was an error synchronising: *** _ [NSPlaceholderMutableStringinitWithString:] nil argument

Any advice? Just paid for the app and cannot use it at all
DVD Profiler Desktop and Mobile Registrantjohnd
Evening, poetry lovers.
Registered: March 13, 2007
Australia Posts: 298
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1. Restart iPhone/Ipad
2. Perform a database repair on the desktop
DVD Profiler Unlimited RegistrantSaqib
Registered: June 26, 2007
Posts: 21
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thanks - tried your suggestion but no luck. Still getting the same error message.
DVD Profiler Unlimited Registrantadam_523
Registered: May 15, 2007
Posts: 8
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I am having the same issues and nothing is working.
DVD Profiler Desktop and Mobile Registrantkensong
Registered: March 16, 2009
Malaysia Posts: 121
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Me too. Have tried all suggested. I wonder if there is a workaround.
DVD Profiler Desktop and Mobile Registrantkensong
Registered: March 16, 2009
Malaysia Posts: 121
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I have tried everything to get my more than 3000 titles to sync first time to my iPhone and it has failed just before getting to images. I have repaired my database a few times restarted both my PC and iPhone and it always throw the mentioned error at the same point.

I can see most my my titles transferred over including my notes watched dates etc but no images since it didn't went that far. Is there a way I can refresh or redownload the covers for those transferred over. Right now there is no option to redownload an entry. You have to delete then download again which means I lose all my notes etc.
DVD Profiler Desktop and Mobile RegistrantIzo
Movie collector...
Registered: March 21, 2007
Netherlands Posts: 197
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Did you try reinstalling the app?
DVD Profiler Desktop and Mobile Registrantkensong
Registered: March 16, 2009
Malaysia Posts: 121
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I have reinstalled the app a few times and still no go. I have restored my database on the PC and tried again and I still get the error. I am not going to be entering manually ALL my collection again so I'll wait till this is resplved. What a dissappointment.
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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There are a couple of known issues that will cause a crash in synching:
If you add a user on the ios device or if you have a DVD in your collection on that has a front image and no back image (that specifically crashes when transferring the images over).
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantSaqib
Registered: June 26, 2007
Posts: 21
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mine doesn't 'crash' - it just says it can't sync. then I press ok. and it takes me back to the main page and asks me if I would like to sync.
DVD Profiler Desktop and Mobile RegistrantIzo
Movie collector...
Registered: March 21, 2007
Netherlands Posts: 197
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Saqib, Kensong, try to create a minimal database with just a few profiles.
You can do this by flagging a few profiles and backup the database and select the flagged items option.
Then load profiler with this database and try syncing that.
This way we might be able to determine if its the syncing process itself or maybe one or more profiles that cause the crash or in Kensong's case that the process is not even started...
DVD Profiler Unlimited RegistrantSaqib
Registered: June 26, 2007
Posts: 21
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it works fine for the small database of 2-3 profiles.

as soon as I try connecting to my normal one, the same error message comes up.

has it got something to do with my files that don't have an assigned collection number maybe?
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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You might try creating a back up of half of your collection (you can flag them and then export flagged), then restore into a new database in the desktop version, and see if that synchs. It could be that there is some data in one of the profiles that the program is not handling correctly. Presumably, if you keep splitting your database in half, then you should be able to figure out what the issue is.

Or you can also try emailing me or posting a back up of your collection without any images and we might be able to diagnose it here.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantSaqib
Registered: June 26, 2007
Posts: 21
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How do I create a back up without images?
DVD Profiler Unlimited Registrantjustphil41
Registered: May 27, 2007
Posts: 7
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Just wondering if you had tried changing the port for the connection for the  sync. I had same problem but when I changed the port it seemed to fix the problem. I also had over 3000 entries but mine did transfer over and working fine. It did take quite a while to get started. One other thing is if you have your phone or i-pod set to power down after a certain time turn this to never off while you do the sync.
DVD Profiler Unlimited RegistrantSaqib
Registered: June 26, 2007
Posts: 21
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1 - changed port - no luck
2 - removed profiles which did not have a collection number - no luck
3 - standby mode disabled - still no luck.

Any ideas?
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