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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Problem with Windows 10 and Iphone 7
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DVD Profiler Unlimited Registrantfilmbuffnerd
Registered: July 24, 2016
Posts: 3
Posted:
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Not able to sync between the 2 devices - keep getting the following message " Unable to connect. Please ensure that DVD Profiler is running and that sharing is active".

"Retry the connection".

I have followed all steps on the IOS setup for syncing between pc and device, nothing seems to work.
Any help would be most grateful.
Invelos Software, Inc. RepresentativeInvelos Support
Registered: April 1, 2007
Posts: 109
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On your iOS device, open your browser and visit the address shown on the bottom bar of DVD Profiler.  For example, using http://_IP_ADDRESS:_PORT.

So, if you see "Shared on 'CompName' (192.168.1.12), port 32847, then enter http://192.168.1.12:32847

If the connection is open, that will show a success message. If it is being blocked, you will see connection failure.  In that case, it is either a software firewall blocking the connection, or a setting on your router such as guest network, which is segregating your network.
Invelos Software, Inc. Support Representative
 Last edited: by Forum Moderator
DVD Profiler Unlimited Registrantfilmbuffnerd
Registered: July 24, 2016
Posts: 3
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Quoting Invelos Support:
Quote:
On your iOS device, open your browser and visit the address shown on the bottom bar of DVD Profiler.  For example, using http://_IP_ADDRESS:_PORT.

So, if you see "Shared on 'CompName' (192.168.1.12), port 32847, then enter http://192.168.1.12:32847

If the connection is open, that will show a success message. If it is being blocked, you will see connection failure.  In that case, it is either a software firewall blocking the connection, or a setting on your router such as guest network, which is segregating your network.



Many thanks for your help, I worked out what the issue was, something on my new pc - had some "fine tuning " to work out why it was not syncing, but it is now. 
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next