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    Invelos Forums->DVD Profiler: DVD Profiler Online Page: 1  Previous   Next
Aaargh!
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sammaddin
Registered: June 20, 2007
Posts: 2
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I was a DVD Profiler customer, my collection is uploaded under the screen name SamMaddin, have just had to reinstall the software on a new PC and have forgotten my key and it seems in the transfer to Invelos my account has been lost!  Can't sign in, password not sent when I request it and it's just let me create a new account with the same name.  I wouldn't mind but I paid for the software, because I haven't got my paying account details I can't log a call with support, there are no contact details anywhere on the site from what I can see, can anyone help.... please!

DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Reputation: High Rating
Taiwan, Province of China Posts: 3,427
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Go to the Intervocative website and look for your key on the Registration page.

Then you ncan use that key on here on this site to receive a new "paid" key for DVD profiler 3.x.
Achim [諾亞信; Ya-Shin//Nuo], a German in Taiwan.
Registered: May 29, 2000 (at InterVocative)
sammaddin
Registered: June 20, 2007
Posts: 2
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You are an angel!!!
DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Reputation: High Rating
Taiwan, Province of China Posts: 3,427
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Glad to help.

Let us know if it worked.
Achim [諾亞信; Ya-Shin//Nuo], a German in Taiwan.
Registered: May 29, 2000 (at InterVocative)
DVD Profiler Unlimited Registrantsammaddinuk
Registered: June 20, 2007
Posts: 1
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It did work, thanks, I think I now have two profiles on here.... will try and work out how to resolve that.
DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Reputation: High Rating
Taiwan, Province of China Posts: 3,427
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Quoting sammaddinuk:
Quote:
It did work, thanks, I think I now have two profiles on here.... will try and work out how to resolve that.

The new one is the upgraded account. Glad it worked

If you want to have the old one (sammaddin) removed, you could PM Ken Cole. Otherwise just remove any personal infromation from that one and be done with it...
Achim [諾亞信; Ya-Shin//Nuo], a German in Taiwan.
Registered: May 29, 2000 (at InterVocative)
DVD Profiler Unlimited Registrantjb_nothome
Registered: June 22, 2007
Posts: 2
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I'm in a similar situation, but I don't think it will be solved in the same way. I have DVD Profiler 2.4.0, Build 868. I am a licensed user, paid for registration, etc. When I try to use this website to try to get a reply to one of the emails I most likely used during the purchase, the reply email is not sent to my account.

I am a legitimate registered user, please help.
DVD Profiler Unlimited RegistrantStar Contributornorthbloke
Registered: March 15, 2007
Reputation: High Rating
United Kingdom Posts: 5,459
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Quoting jb_nothome:
Quote:
I'm in a similar situation, but I don't think it will be solved in the same way. I have DVD Profiler 2.4.0, Build 868. I am a licensed user, paid for registration, etc. When I try to use this website to try to get a reply to one of the emails I most likely used during the purchase, the reply email is not sent to my account.

I am a legitimate registered user, please help.


I'm confused - what exactly is your problem? The logo next to your name shows you're a paid up user of version 3.0 too, are you trying to raise a support ticket or are you trying to change your email address?
DVD Profiler Unlimited Registrantjb_nothome
Registered: June 22, 2007
Posts: 2
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Never Mind. I was able to retrieve the old registration # under Tools > Registration. May be useful for others in the same boat.
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