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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
DVD Profiler v. 3.6.1 crash at start (OS:Win7 Home Premium 64bit)
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DVD Profiler Unlimited RegistrantAlbatros1109
Registered: June 13, 2007
Germany Posts: 2
Posted:
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Hi Guys

Everytime when I start the .exe it crash with this errormessages: Access violation at address 00B87154 in module 'dvdpro.exe'. Write of address 00000014 and Eine DLL-Initialisierungsroutine ist fehlgeschlagen.

What can I do? I have the program deinstalled and installed two times. But it don't helped.

I also start the program with Adminrights and nothing happend.

Till a few days ago, I use the program with Win Xp 32 bit and everythimg was OK. But I powerd up my PC an installed also Win7 home premium 64bit. Since then the program will not start again.

Sorry for my bad english. 

Martin
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,745
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Try to start the program and keep CTRL-ALT-Shift pressed while the Splash Screen is visible.
Karsten
DVD Collectors Online

DVD Profiler Unlimited RegistrantAlbatros1109
Registered: June 13, 2007
Germany Posts: 2
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Hi

The problem still exists.

Martin
DVD Profiler Unlimited RegistrantStar ContributorZwollenaar
DVDProfiler..,We needs it
Registered: March 13, 2007
Netherlands Posts: 4,506
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Maby you have to uninstall the program and install it again, maby that will fix it....
Registered: July 7 2000
DVD Profiler Unlimited RegistrantStar ContributorVirusPil
uncredited
Registered: January 1, 2009
Reputation: Highest Rating
Germany Posts: 3,087
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I didn't had the "Access Violation", but perhaps you could give this a try:
http://www.invelos.com/Forums.aspx?task=viewtopic&topicID=421725

If it doesn't work, you could start support ticket. (Seems to be not an trivial mistake)
DVD Profiler Unlimited RegistrantStar ContributorVirusPil
uncredited
Registered: January 1, 2009
Reputation: Highest Rating
Germany Posts: 3,087
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Quoting DJ Doena:
Quote:
Try to start the program and keep CTRL-ALT-Shift pressed while the Splash Screen is visible.


I don't know if "load without plugins" is included in the above, so perhaps you could try this:
Quote:
Press and hold ALT while starting DVD Profiler. DVD Profiler will not load any plugins. Then, visit Tools->View Plugins and make sure the offending plugin is not selected. Select OK from that window to save your changes.
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