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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1 2  Previous   Next
help me like this app
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DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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The moment I saw this app I clicked the buy button. Having used the Windows version for several years to track nearly 2000 titles, I was thrilled to be able to move everything to my iPad. Unfortunately, I have found DVD Profiler of iOS to be the buggiest app I have ever purchased. It typical crashes within one or two minutes of launching. It seems to happen no matter what I am doing.

For example, when I tried refreshing profiles and images, it crashed again, and again, and again. I literally ran that function a dozen times before it finally made it through all the image updates.

Another example, I load the app (now 1.1.1), select my database (why doesn't it load it by default?), go to the collection, and start scrolling using cover flow. Bam! Blown out again, and again, and again. Similar issue scrolling up and down the collection list.

I'm really frustrated that I have yet to be able to use this app more than a couple of minutes at a time. Is it the program? My database? If the latter, can the database be repaired? How?

I want to love this app, really I do. It would be so much more convenient to be able to track DVDs on my iPad than via Windows. I want to give the app 5 stars, but at the moment I can't justify one.

Please, help me like this app by helping me get it stable on my iPad.
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Fingers crossed. I deleted the app, reinstalled, repaired my database on PC, backed up, recovered to a blank database, synched to the iPad, and now am hoping for the best. I actually have made it past a couple of minutes finally. Did encounter the rotate-during-sync crash. Will keep you posted on any changes.
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Short-lived success. I changed the database to local (I want to stop using Windows). It took 6 tries to successfully get through Update Database from Invelos, with the program crashing while updating images each time.

After finally getting through the update, I tried to scroll through DVDs using cover flow, crashing within a second or less. Each time I go back into the app, cover flow crashes consistently.

It seems like the Update Database from Invelos might be the culprit of all my whoas.
 Last edited: by DVDwatchers
DVD Profiler Desktop and Mobile Registrantb00bie
Registered: 12/16/2001
Registered: April 17, 2007
United States Posts: 187
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Hi

Sorry to hear you are having so much trouble, the app runs flawlessly on my iPad. Crashes like this can sometimes be indicators of insufficient memory available to the app. Did you try doing a full reboot  to see if that helps.

BTW: what IOS are you on?
Tom

IOS Ver. 2.1.4
iPad Mini Retina 64GB Wi-Fi iOS 8.1.1 no JB
iPad Air 64GB Wi-Fi iOS 8.1.1 TaiG 1.1 JB
DVD Profiler Unlimited Registrantbpatt
Registered: March 26, 2007
Posts: 56
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Agree with boobie - this app rocks.  Constant use on ipad and no issues.

Do you have any other issues with apps on the ipad?
Dyslexics are teople poo.
DVD Profiler Unlimited RegistrantStar ContributorTomGaines
Registered Sept. 24, 2001
Registered: March 13, 2007
Reputation: High Rating
Germany Posts: 2,005
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Did you try a database repair in the desktop version before syncing it with your iPad?


DVD Profiler Desktop and Mobile Registrantb00bie
Registered: 12/16/2001
Registered: April 17, 2007
United States Posts: 187
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Quoting TomGaines:
Quote:
Did you try a database repair in the desktop version before syncing it with your iPad?


He said that he did try a repair in his second post, I still think it migh be a memory issue on the device.
Tom

IOS Ver. 2.1.4
iPad Mini Retina 64GB Wi-Fi iOS 8.1.1 no JB
iPad Air 64GB Wi-Fi iOS 8.1.1 TaiG 1.1 JB
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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This is the only app that crashes constantly. I rarely have any other app that crashes. I just rebooted the iPad and then started DVD Profiler, nothing else. A few swipes across cover flow and BAM another crash.

iPad info: Capacity 59.2 GB, Available 47.4 GB, Version 4.2.1 (8C148).
DVD Profiler: Version 1.1.1, 1936 Owned titles, no Ordered, no Wish List.
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
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I would suggest submitting a technical support ticket with your issues. What you are seeing is not typical, so hopefully it can be solved.

-Gerri
Invelos Software, Inc. Representative
DVD Profiler Unlimited Registrantsvehogst
Registered: May 22, 2010
Posts: 6
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Do you use other categories? If so, take a backup. Then move all your movies to Owned. Delete ALL your self-made categories. Try to upload your movies to your iPad.
I had a lot of problems before doing this. It all worked better when I made new
categories with the new version of DVD Profiler. Looks like the new version don't like
the old categories! If it don't work, restore from your backup.
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Crash logs submitted. Hoping for good news to follow.
DVD Profiler Unlimited RegistrantOzzie
Registered: August 31, 2007
Posts: 95
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Your not alone, mine crashes all the time as well, and I have plenty of memory left on my iPad.  This program has been very unstable on my end as well. It crashes about 40% of the times during launch of the program, and it crashes about 20% of the time while using it.

I have done data base repair.
I have done an uninstall reinstall.
I have done full reboots.
I have done all the updates.

No changes, very disappointed here in the stability issues of this program.
Ozzie's Home Theater
DVD Profiler Unlimited Registrantsvehogst
Registered: May 22, 2010
Posts: 6
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To both DVDwatchers and Ozzie.
This sounds very familiar. I had the same problems with my iPhone 4. As written in another message, I had to move all my movies to the Owned Collection Category on the PC. Then delete all the Added Categories which I had made in another version of the DVD Profiler. When Updating the collection from my iPhone it all went smooth as silk! I could then add Categories with the new version of DVD Profiler, and no problems occured whatever I did.
If you need to know the steps to move the DVDs, ask me.
DVD Profiler Unlimited RegistrantBattling Butler
Registered: March 13, 2007
Posts: 811
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Quoting bpatt:
Quote:
Agree with boobie - this app rocks.  Constant use on ipad and no issues.

Do you have any other issues with apps on the ipad?



Have been using the app (v 1.1.1) on iPhone 4 for 10 days with no problem, it words beautifully
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
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1.1.2 was submitted Monday and should be available Friday-ish.  It includes some bug fixes that we expect to eliminate this particular crash.
Invelos Software, Inc. Representative
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Quoting Ken Cole:
Quote:
1.1.2 was submitted Monday and should be available Friday-ish.  It includes some bug fixes that we expect to eliminate this particular crash.

Awesome. I eagerly await its arrive. Thank you for looking into my issues.
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