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    Invelos Forums->General: New Users Forum Page: 1  Previous   Next
I just bought through Amazon and program won't work...
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StaksOnStaks
Registered: February 26, 2016
Posts: 1
Posted:
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I just purchased the unlimited version through Amazon as the website (when I was logged in) directed me towards. After the purchase, I tried to run the program, but received the following error message after I put in my Amazon activation key and tried to log in: "Access violation at address 009AA4FD in module 'dvdpro.exe'. Read of address 00000330". Any help???? Also, it doesn't seem like my invelos account knows I purchased the unlimited edition and will not let me create a ticket or access any support other than the new user forum....not a good start for customer service.
DVD Profiler Unlimited RegistrantStar ContributorKathy
Registered: May 29, 2007
Reputation: Highest Rating
United States Posts: 3,368
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Your registration has not gone through yet - it might take a couple of days. Registered users have a logo next to their name - you do not have that logo yet.

If you still have problems after a few days open a technical support ticket.
DVD Profiler Unlimited Registrantronniejoe79
Registered: June 12, 2016
United States Posts: 1
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I purchased the unlimited version through Amazon as well a few weeks ago and I'm still having problems with the Activation Key NOT working. I have used the Contact Us link at the bottom of Invelos website twice and still have not received any help!!! I'm not able to open a technical support ticket either since I don't have a working Activation Key!

Is someone going to work on getting this corrected?
Invelos Software, Inc. RepresentativeInvelos Support
Registered: April 1, 2007
Posts: 106
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Quoting StaksOnStaks:
Quote:
I just purchased the unlimited version through Amazon as the website (when I was logged in) directed me towards.


Please use the Contact Us link at the bottom of this page and let them know the activation key that you received, and the account username that you'd like to use it on.
Invelos Software, Inc. Support Representative
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