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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1  Previous   Next
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DVD Profiler Unlimited RegistrantStar Contributorprimetime21
Registered: October 4, 2008
Reputation: High Rating
Posts: 163
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My DVD Profiler won't open up and it says my profile doesn't exist.  I tried doing a full repair 4 times and it hasn't helped.  I've been using Invelos for well over 10 years and never had this happen.  Any ideas on what to do?
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
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United States Posts: 1,388
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Is the referenced database location and Collection.dat file still there?  Is it possible either the files were deleted or renamed?

Have you tried creating a new database and then manually opening the old database (collection.dat file)?
DVD Profiler Unlimited RegistrantStar Contributorprimetime21
Registered: October 4, 2008
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Posts: 163
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thanks for the suggestions.  I tried to snip and paste what it said but couldn't figure out how.

What I ended up doing (and it's in the process of now) was opening a new database and then downloading my online collection, which fortunately I had uploaded yesterday so I think it should be almost if not entirely up-to-date.

I will see if I can find the old one.  Basically it says that my Databases\Default\USERS.DAT does not exist
DVD Profiler Unlimited RegistrantStar Contributorrdodolak
Registered: March 18, 2007
Reputation: Great Rating
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Ok, so it's just your "users" file.  Once your download completes, you should be able to copy the "USERS" files to your old database location and then open the old database.

Or if your old database location has .xBK (backup files) you could make a copy and rename them to the appropriate file extension for the "USERS" files.  For example, .DBK to .DAT or .IBK to .IDX.
 Last edited: by rdodolak
DVD Profiler Unlimited RegistrantStar Contributorprimetime21
Registered: October 4, 2008
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Okay thank I will try this.  I really appreciate your help; I have no idea on the "technical" side of things so this is a big help!

P.S. My database is still being downloaded it's a big one!
 Last edited: by primetime21
DVD Profiler Unlimited RegistrantStar Contributorprimetime21
Registered: October 4, 2008
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Posts: 163
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BTW the exact same thing happened to me today.

I had to open DVD Profiler with a new blank databases, but I realized but other databases were still in the folder, I just had to open it from there once I got the program open.

That will be annoying if I have to do it every time though
 Last edited: by primetime21
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