I've got the same problem as the original posters in the following threads

http://www.invelos.com/Forums.aspx?task=viewtopic&topicID=550046

http://www.invelos.com/Forums.aspx?task=viewtopic&topicID=576156

The problem started in mid-January but I have used the free version of DVD Profiler for several years.

I do not have (and have never had) eMusic Download Manager (EDM) installed.  A system restore from 2 weeks ago did not resolve the issue and I do not have earlier restore points.

A complete uninstall/re-install of DVD Profiler did not help.

Please advise how to fix this.

Thanks for your help.

Pressing CTRL did not make any difference.  The Access Violation messages (2 of them) come up before any Diagnostic selection is offered.

I have pasted below the information from the first Access Violation message.  Any further suggestions please?

EurekaLog 6.0.21

Application:
-------------------------------------------------------
  1.1 Start Date      : Wed, 8 Feb 2012 20:35:18 +1100
  1.2 Name/Description: dvdpro.exe - (DVD Profiler)
  1.3 Version Number  : 3.7.2.1444
  1.4 Parameters      :
  1.5 Compilation Date: Tue, 25 Jan 2011 07:22:59 +1100
  1.6 Up Time        : 1 second

Exception:
-------------------------------------------------------------------------------------------------------------
  2.1 Date          : Wed, 8 Feb 2012 20:35:19 +1100
  2.2 Address      : 00B90834
  2.3 Module Name  : dvdpro.exe - (DVD Profiler)
  2.4 Module Version: 3.7.2.1444
  2.5 Type          : EAccessViolation
  2.6 Message      : Access violation at address 00B90834 in module 'dvdpro.exe'. Write of address 00000014.
  2.7 ID            : 9225
  2.8 Count        : 1
  2.9 Status        : New
  2.10 Note        :

User:
-------------------------------------------------------
  3.1 ID        :
  3.2 Name      :
  3.3 Email    :
  3.4 Company  :
  3.5 Privileges: SeShutdownPrivilege            - OFF
                  SeChangeNotifyPrivilege        - ON
                  SeUndockPrivilege              - OFF
                  SeIncreaseWorkingSetPrivilege  - OFF
                  SeTimeZonePrivilege            - OFF

Active Controls:
-------------------------------
  4.1 Form Class  : TfrmSplash
  4.2 Form Text    :
  4.3 Control Class: TfrmSplash
  4.4 Control Text :

Computer:
-------------------------------------------------------------------------------------
  5.1 Name          :
  5.2 Total Memory  : 8181 Mb
  5.3 Free Memory  : 6231 Mb
  5.4 Total Disk    : 200 Gb
  5.5 Free Disk    : 98.76 Gb
  5.6 System Up Time: 41 minutes, 44 seconds
  5.7 Processor    : Intel(R) Core(TM) i7 CPU      Q 840  @ 1.87GHz
  5.8 Display Mode  : 1920 x 1080, 32 bit
  5.9 Display DPI  : 96
  5.10 Video Card  : ATI Mobility Radeon HD 560v (driver 8.713.3.2000 - RAM 1024 MB)
  5.11 Printer      : HP LaserJet 5MP (driver 6.1.7601.17514)

Operating System:
--------------------------------------------
  6.1 Type    : Microsoft Windows 7 (64 bit)
  6.2 Build # : 7601
  6.3 Update  : Service Pack 1
  6.4 Language: English
  6.5 Charset : 0

Network:
---------------------------------------------------------------------------------------
  7.1 IP Address: 000.000.000.000 - 192.168.178.015 - 000.000.000.000 - 000.000.000.000
  7.2 Submask  : 000.000.000.000 - 255.255.255.000 - 000.000.000.000 - 000.000.000.000
  7.3 Gateway  : 000.000.000.000 - 192.168.178.001 - 000.000.000.000 - 000.000.000.000
  7.4 DNS 1    : 000.000.000.000 - 192.168.178.001 - 000.000.000.000 - 000.000.000.000
  7.5 DNS 2    : 000.000.000.000 - 000.000.000.000 - 000.000.000.000 - 000.000.000.000
  7.6 DHCP      : ON              - ON              - ON              - ON           

Request:
--------------------------
  8.1 : Start DVD Profiler

Call Stack Information:
----------------------------------------------------------------------------------------
|Address |Module        |Unit                  |Class|Procedure/Method        |Line  |
----------------------------------------------------------------------------------------
|*Exception Thread: ID=4340; Priority=0; Class=; [Main]                                |
|--------------------------------------------------------------------------------------|
|00B90834|dvdpro.exe    |DVDListEntry.pas      |    |                        |552[0] |
|00B9082C|dvdpro.exe    |DVDListEntry.pas      |    |                        |551[0] |
|00AC4088|dvdpro.exe    |main.pas              |    |                        |7983[0]|
|00B30D8D|dvdpro.exe    |PluginAPI.pas        |    |                        |3810[0]|
|0081E860|dvdpro.exe    |IdTCPServer.pas      |    |                        |321[0] |
|0081E84C|dvdpro.exe    |IdTCPServer.pas      |    |                        |320[0] |
|008F5170|dvdpro.exe    |IdCustomHTTPServer.pas|    |                        |381[0] |
|7751012E|ntdll.dll    |                      |    |KiUserExceptionDispatcher|      |
|0080E056|dvdpro.exe    |IdGlobal.pas          |    |                        |1688[0]|
|0080DF68|dvdpro.exe    |IdGlobal.pas          |    |                        |1663[0]|
|0080E3CA|dvdpro.exe    |IdGlobal.pas          |    |                        |1797[0]|
|0080E2A8|dvdpro.exe    |IdGlobal.pas          |    |                        |1789[0]|
|0080E0F3|dvdpro.exe    |IdGlobal.pas          |    |                        |1714[0]|
|0080E0B8|dvdpro.exe    |IdGlobal.pas          |    |                        |1701[0]|
|0080E172|dvdpro.exe    |IdGlobal.pas          |    |                        |1727[0]|
|0080E11C|dvdpro.exe    |IdGlobal.pas          |    |                        |1721[0]|
|008F4FF1|dvdpro.exe    |IdCustomHTTPServer.pas|    |                        |331[0] |
|7752E0ED|ntdll.dll    |                      |    |RtlAllocateHeap          |      |
|750AE589|KERNELBASE.dll|                      |    |VirtualAllocEx          |      |
|77522260|ntdll.dll    |                      |    |RtlLeaveCriticalSection  |      |
|00BA56BE|dvdpro.exe    |dvdpro.dpr            |    |                        |524[0] |
----------------------------------------------------------------------------------------

Assembler Information:
----------------------------------------------------------
; DVDListEntry (Line=524 - Offset=0)
; ----------------------------------
00B90822  jle    DVDListEntry
00B90824  mov    byte ptr [eax+$46], $01
;
; Line=526 - Offset=0
; -------------------
00B90828  ret
00B90829  lea    eax, [eax+$00]
;
; Line=551 - Offset=0
; -------------------
00B9082C  push    ebp
00B9082D  mov    ebp, esp
00B9082F  push    ebx
00B90830  push    esi
00B90831  push    edi
00B90832  mov    ebx, eax
;
; Line=552 - Offset=0
; -------------------
00B90834  mov    byte ptr [ebx+$14], $00  ; <-- EXCEPTION
;
; Line=553 - Offset=0
; -------------------
00B90838  mov    byte ptr [ebx+$29], $00

Registers:
-----------------------------
EAX: 00000000  EDI: 0018FD7C
EBX: 00000000  ESI: 02BC2A30
ECX: 00000000  ESP: 0018EF40
EDX: 00000000  EIP: 00B90834

Stack:              Memory Dump:
------------------  ---------------------------------------------------------------------------
0018EF40: 0018FD7C  00B90834: C6 43 14 00 C6 43 29 00 C6 43 28 00 8B 43 20 8B  .C...C)..C(..C .
0018EF44: 02BC2A30  00B90844: 10 FF 52 14 8B F0 4E 85 F6 7C 16 46 33 FF 8B D7  ..R...N..|.F3...
0018EF48: 02BC2A30  00B90854: 8B 43 20 8B 08 FF 51 18 E8 FF 2A 87 FF 47 4E 75  .C ...Q...*..GNu
0018EF4C: 0018EF60  00B90864: ED 8B 43 20 8B 10 FF 52 40 8B 43 24 8B 10 FF 52  ..C ...R@.C$...R
0018EF50: 00AC408D  00B90874: 40 8B 43 2C 8B 10 FF 52 40 8B 43 30 8B 10 FF 52  @.C,...R@.C0...R
0018EF54: 0018FD7C  00B90884: 40 8B 43 34 8B 10 FF 52 40 5F 5E 5B 5D C3 8B C0  @.C4...R@_^[]...
0018EF58: 02BC2A30  00B90894: 55 8B EC 53 56 84 D2 74 08 83 C4 F0 E8 FB 2D 87  U..SV..t......-.
0018EF5C: 02BC2A30  00B908A4: FF 8B DA 8B F0 33 D2 8B C6 E8 7E 2A 87 FF C7 46  .....3....~*...F
0018EF60: 0018EF84  00B908B4: 0C FF FF FF FF B2 01 A1 64 68 41 00 E8 6B 2A 87  ........dhA..k*.
0018EF64: 004B12F3  00B908C4: FF 89 46 20 B2 01 A1 64 68 41 00 E8 5C 2A 87 FF  ..F ...dhA..\*..
0018EF68: 0018EF8C  00B908D4: 89 46 24 B2 01 A1 64 68 41 00 E8 4D 2A 87 FF 89  .F$...dhA..M*...
0018EF6C: 0040390F  00B908E4: 46 2C B2 01 A1 64 68 41 00 E8 3E 2A 87 FF 89 46  F,...dhA..>*...F
0018EF70: 0018EF84  00B908F4: 30 B2 01 A1 64 68 41 00 E8 2F 2A 87 FF 89 46 34  0...dhA../*...F4
0018EF74: 0018FD7C  00B90904: B2 01 8B 46 2C E8 4E A3 88 FF 33 C0 89 46 1C 33  ...F,.N...3..F.3
0018EF78: 02BC2A30  00B90914: C0 89 46 18 8B C6 84 DB 74 0F E8 D5 2D 87 FF 64  ..F.....t...-..d
0018EF7C: 013E4081  00B90924: 8F 05 00 00 00 00 83 C4 0C 8B C6 5E 5B 5D C3 90  ...........^[]..

Yes, I did press and hold the CTRL key.

I even held the CTRL key while clicking the "OK" buttons on the Access Violation windows, after which DVD Profiler just quit.

This is really strange as I have not had any issues with DVD Profiler for many years and the access violation errors started to appear suddenly.  I do have a database backup from early Jan so I hope to be able to get DVD Profiler working again successfully.

Thanks again for your suggestions.

I know you did an uninstall / reinstall, but did you reboot in-between? Also, clear the recycle bin. Again, just a stab in the dark (based on seeing a bunch of SW weirdness over the years).

Think objectively about ANYTHING you have done prior to the error - any SW APP update, driver update, even the simplest program install. Anything you can reverse, try it - and reboot. (Ha! - I see Silence beat me to it!!!  )

Same issue, brand new install of OS; I don't believe blame should be placed on any other software, it's unfortunate, but DVD Profiler hasn't been updated in 1 year, I liked this program, money may go elsewhere if no fix is delivered.

Quoting Rzowe:

Quote:
Same issue, brand new install of OS; I don't believe blame should be placed on any other software, it's unfortunate, but DVD Profiler hasn't been updated in 1 year, I liked this program, money may go elsewhere if no fix is delivered.

This coming from a "user" who contributes zero to the community

And your insightful determination was based on what evidence exactely? 

Oops, I forgot: Of course I tried all suggestions found here and elsewhere to no avail and even installed DVD Profiler after a fresh install of Windows 7 HP 64 bit, crashed at once too.

Regards

    Peter