Welcome to the Invelos forums. Please read the forum rules before posting.

Read access to our public forums is open to everyone. To post messages, a free registration is required.

If you have an Invelos account, sign in to post.

    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Cannot connect
Author Message
DVD Profiler Unlimited Registrantsignal26
Registered: January 6, 2011
United States Posts: 18
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
I purchased the $8.99 app from the app dtor of the DVD profiler. After entering over 1100 DVD's into my iPhone, I cannot establish a connection to my PC. I've downloaded the PC version and fillers the instructions, disabled all my firewalls, & cannot connect toy PC. I saw a $29,99 version with an unlimited key registration. Do I need this version in order to transfer my DVD's to my PC, or should the $8,99 version work?
DVD Profiler Desktop and Mobile Registrantb00bie
Registered: 12/16/2001
Registered: April 17, 2007
United States Posts: 187
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
Hi

The desktop version is an entirely separate program from the iOS app, it is free to download but has a limitation of (I believe) 50 discs before you are required to update to the paid version, you do NOT get the desktop version for free when you buy the app. However I am not sure if the free version has the ability to share collections or not. Take a look in Tools-> Options-> Sharing in the free version and see if you can tic share my collection on the network. If you can along the bottom of the frame when the window is open it should say shared on "your PC name" with your IP address and connection status. This status will normally say 0 connected unless you are syncing with your iDevice. If that shows up then the next thing you need to check is if you can actually talk to the PC there is another thread here called DVD Profiler connection test you should look through and try some of the suggestion there to get yourself connected.
Tom

IOS Ver. 2.1.4
iPad Mini Retina 64GB Wi-Fi iOS 8.1.1 no JB
iPad Air 64GB Wi-Fi iOS 8.1.1 TaiG 1.1 JB
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
Posted:
PM this userEmail this userVisit this user's homepageView this user's DVD collectionDirect link to this postReply with quote
The desktop is not limited to 50 DVDs - certain features will disable without a registration key after 50, but you can enter as many as you like and continue to sync with the iOS version.  A registration is not required.

The number one reason for an inability to connect, if the firewall is off or set to allow the connection, is the wi-fi router settings.  Some routers are set by default to segregate the wireless traffic from your wired traffic.  Check for this setting in your router's configuration.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantrecursive
Registered: June 21, 2007
United States Posts: 27
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
Quoting Ken Cole:
Quote:
The number one reason for an inability to connect, if the firewall is off or set to allow the connection, is the wi-fi router settings.  Some routers are set by default to segregate the wireless traffic from your wired traffic.  Check for this setting in your router's configuration.


I can't connect between my laptop (wireless, XP-pro) and my ipod touch (wireless) - both on the same subnet of the same wireless network with the firewall turned off.  On the other hand, my labtop CAN see all of the other computers wired into the router (which is set to bridge the wired and wireless sides.

My impression is that there's a real problem here in some configurations that isn't a simple user / router issue.
Everything in the world is a second order system, if you're not too fussy. And if it isn't, you are.
Invelos Software, Inc. RepresentativeKen Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 4,282
Posted:
PM this userEmail this userVisit this user's homepageView this user's DVD collectionDirect link to this postReply with quote
If your PC is wirelessly connected to the same wi-fi router, that should rule out the router as the culprit.  Have you set the connection to the IP address (not the computer name) shown in the bottom bar of DVD Profiler?  If not, try that.  If so, and if it's still not connecting, it's very likely being blocked by a software firewall.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantrecursive
Registered: June 21, 2007
United States Posts: 27
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
Quoting Ken Cole:
Quote:
If your PC is wirelessly connected to the same wi-fi router, that should rule out the router as the culprit.  Have you set the connection to the IP address (not the computer name) shown in the bottom bar of DVD Profiler?  If not, try that.  If so, and if it's still not connecting, it's very likely being blocked by a software firewall.

LOL - yes, the server laptop is on 192.168.3.122 and the iPod touch is on 192.168.3.124 with both devices using the same default port.  The subnet mask is 255.255.255.0 with the router and DNS server address as 192.168.3.1 - the collection is not password protected.  The router rule is "pass all" - this allows both the laptop and the ipod touch full access to the internet - I can surf and pull down mail via IMAP SSL etc - everything works except DVDprofiler.  IP addresses are served by DHCP and remain consistent with leases renewing the same IP address each time.

The router/AP is an ALIX.2D13 box running pfSense so I have full control over the bridging of the wired/wireless nets and complete control over the rules affecting block/drop/pass of all packets - currently (trying to get DVDprofiler to work) these are set to "pass all"

Enabling or disabling the Windows firewall on the laptop (Lenovo T43 running XP-pro) makes no difference - DVDprofiler never transfers the collection.

My next step is to try connecting via another router somewhere - but I can't see any reason why it's not working with my setup.
Everything in the world is a second order system, if you're not too fussy. And if it isn't, you are.
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,594
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Quoting recursive:
Quote:
LOL - yes, the server laptop is on 192.168.3.122 and the iPod touch is on 192.168.3.124 with both devices using the same default port.


I see your laptop on 192.168.3.122 but your iPod Touch is on 192.168.3.124. Shouldn't they match?
My WebGenDVD online Collection
DVD Profiler Desktop and Mobile Registrantrecursive
Registered: June 21, 2007
United States Posts: 27
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
Quoting 8ballMax:
Quote:
I see your laptop on 192.168.3.122 but your iPod Touch is on 192.168.3.124. Shouldn't they match?

Ah, I wasn't clear on that - sorry.  The laptop IP address is 192.168.3.122 and advertises its database on that address using the default port.  The iPod Touch IP address is 192.168.3.124 but the DVDprofiler "Connection Settings" are looking for a host on 192.168.3.122 which is where the master copy of my DVD collection database is located.

So each device has a unique IP address, the laptop PC simply advertises that it has a DVDprofile collection available and the iPod touch is expecting to connect to the PC address that I entered manually.

Well - if it was all working that's what should be happening ... 
Everything in the world is a second order system, if you're not too fussy. And if it isn't, you are.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
Sounds like the router shouldn't be a problem. Could there be another program running with some sort of firewall in addition to the Windows firewall. Some antivirus software has a firewall included.
DVD Profiler Desktop and Mobile Registrantrecursive
Registered: June 21, 2007
United States Posts: 27
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
Quoting SilentBob1138:
Quote:
Sounds like the router shouldn't be a problem. Could there be another program running with some sort of firewall in addition to the Windows firewall. Some antivirus software has a firewall included.

Good point!  However I'm not running any AV software on the laptop.  I've just turned "File Sharing" on (it was off) and that hasn't helped either.
Everything in the world is a second order system, if you're not too fussy. And if it isn't, you are.
Invelos Software, Inc. RepresentativeGerri Cole
Invelos Software
Registered: March 10, 2007
United States Posts: 524
Posted:
PM this userEmail this userDirect link to this postReply with quote
You could try starting the PC in Safe Mode with Networking support to see if that helps. Not a solution, but will let you know if it is something running on your PC that is causing the issue.
Invelos Software, Inc. Representative
DVD Profiler Desktop and Mobile Registrantrecursive
Registered: June 21, 2007
United States Posts: 27
Posted:
PM this userEmail this userView this user's DVD collectionDirect link to this postReply with quote
It seems to be something about my laptop - I've installed DVDprofiler on another XP machine (running XP-home) that's wired into the router.  Transferring a collection of about 1000 DVD's took about an hour to the ipod touch and then another hour to update after I realized that the first collection didn't have the half dozen DVD's that we got for Christmas.

Is an hour about what you'd expect for 1000 DVD's?

But it is working via the router bridge between wired and wireless networks on another PC (XP-home) but not to the laptop (XP-pro) - I'll poke around with the safe mode and see if anything shows up.  Thanks for the suggestions.
Everything in the world is a second order system, if you're not too fussy. And if it isn't, you are.
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 488
Posted:
PM this userView this user's DVD collectionDirect link to this postReply with quote
An hour seems too long. Syncing about 1500 profiles only takes a few minutes for me. It's even faster when there are only a few changes made. Are you using an older iPod ? Maybe the slower CPU is resonsible for the long sync time.
    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next