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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting goblinsdoitall: Quote:
I just gave your problem over to Google, it seems that "Read of address 0000000A" indicates a driver problem, or sometimes missing bugfixes of Windows.
Is your OS up to date? Latest drivers installed? Ok, just downloaded and installed all the latest Windows updates and patches. Cleared browser cache (Firefox) and downloaded 3.1 again and exact same error. George -bub |
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| Registered: March 13, 2007 |  Posts: 2,692 |
| | Posted: | | | | Quoting bubsnews: Quote:
Quoting Ken Cole:
Quote:
Try extracting the setup.exe file to your hard drive, then run from a command prompt (start->Run):
SETUP /LOG=C:\DVDProLog.txt
Use any log file name of your choice, then post the results to this thread.
Either I'm doing something wrong or... I'm getting the exact same error but not txt file has been created. Here is what I'm doing...
I have the setup.exe file in the root of drive p so I type,
p:\setup /log=p:\dvdp.txt
I get the exact same error and no text file.
George -bub Is your windows partition writable? Is your My Documents in the windows partition (or somewhere else)? Have you tried copying the setup file to the c drive and then running it there? | | | | Paul |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | I was able to download and install 3.1 to my laptop running WinXPPro. Not sure what is going on with desktop problem but I can install anything I want, with the exception of DVDP 3.1.
Weird... My desktop is dual boot with WinVista, will try to install there. Since I use my desktop and WinXP 95% of the time vs. Vista or laptop, I don't think I would be willing to buy this program if I can't get it installed on my desktop and WinXP.
Thanks all for the help, I do appreciate your efforts. Something weird is going on here, just can't put my finger on it but the assistance is appreciated.
George -bub |
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| Registered: May 19, 2007 | Reputation:  |  Posts: 5,917 |
| | Posted: | | | | Do you have any odd custom directory paths instead of "\Program Files" and "\Documents and Settings\[user id]\My Documents" ? |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting Dr. Killpatient: Quote:
Do you have any odd custom directory paths instead of "\Program Files" and "\Documents and Settings\[user id]\My Documents" ? Yes, I have redirected My Documents to a different drive to conserve space on C drive. George |
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| Registered: March 14, 2007 | Reputation:  |  Posts: 820 |
| | Posted: | | | | Quoting bubsnews: Quote:
Quoting Dr. Killpatient:
Quote:
Do you have any odd custom directory paths instead of "\Program Files" and "\Documents and Settings\[user id]\My Documents" ?
Yes, I have redirected My Documents to a different drive to conserve space on C drive.
George That is likely to be your problem. I had a similar problem on a work notebook because we use folder redirection. When you irun setup you will be asked to select a destination location for the installation. Do not accept the default. Choose something like c:\DVDProfiler as the destination and I am confident that your problem will be solved. |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting Telecine: Quote:
Quoting bubsnews:
Quote:
Quoting Dr. Killpatient:
Quote:
Do you have any odd custom directory paths instead of "\Program Files" and "\Documents and Settings\[user id]\My Documents" ?
Yes, I have redirected My Documents to a different drive to conserve space on C drive.
George
That is likely to be your problem. I had a similar problem on a work notebook because we use folder redirection. When you irun setup you will be asked to select a destination location for the installation. Do not accept the default. Choose something like c:\DVDProfiler as the destination and I am confident that your problem will be solved. I sent you a PM, but thought to keep this thread current I would respond here as well. The problem is I can NOT run the setup routine, I immediately get the error mentioned above. I can NOT chose a different destination as the setup routine will not run at all. Thanks for the assistance, George -bub To save you effort, here is the error I get right after dbl clicking setup.exe Exception EAccessViolation in module Setup.exe at 00110B7B. Access violation at address 00511CF3. Read of address 0000000A. | | | | Last edited: by bubsnews |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | DVD Profiler uses Inno Setup for the setup program. I've done some research on their support areas and have not found anything helpful to share unfortunately. My best suggestion is to do a clean boot and try the install - some other program may be interfering with the setup's execution.
To do a clean boot, run "MSCONFIG" from Start->Run, and select the Diagnostic Startup. Reboot and try the setup. If that works, you can try selectively disabling startup items to identify the culprit. | | | | Invelos Software, Inc. Representative |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | Quoting Ken Cole: Quote:
DVD Profiler uses Inno Setup for the setup program. I've done some research on their support areas and have not found anything helpful to share unfortunately. My best suggestion is to do a clean boot and try the install - some other program may be interfering with the setup's execution.
To do a clean boot, run "MSCONFIG" from Start->Run, and select the Diagnostic Startup. Reboot and try the setup. If that works, you can try selectively disabling startup items to identify the culprit. I tried that, no luck. My 2.4 version was able to install again no problems. Wits end here... George |
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| Registered: March 10, 2007 | | Posts: 4,282 |
| | Posted: | | | | What is the exact size of the setup.exe file after extraction? | | | | Invelos Software, Inc. Representative |
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| Registered: March 13, 2007 |  Posts: 4,506 |
| | Posted: | | | | It's a littlebit drastic, but when i have problems like that i do a format c and re-install windows. A clean re-install of windows is good from time to time...  | | | | Registered: July 7 2000 |
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| Registered: March 13, 2007 | | Posts: 2,692 |
| | Posted: | | | | Quoting bubsnews: Quote:
I tried that, no luck. My 2.4 version was able to install again no problems. Wits end here...
George Are you running the PC as administrator? | | | | Paul |
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| Registered: September 17, 2007 | | Posts: 34 |
| | Posted: | | | | I am running as administrator, I am not willing to format and start over just to get this one program to install, the file size after download is 8581 KB.
I don't think there is any problem with the download as I am able to use the file to install on both my laptop and Vista installation. The only issue I have with my XP installation is that after I created a dual boot system so I could try out Vista, XP no longer will boot into safe mode. I get a Win Stop error right away.
But, I am able to install other software no problem. The DVDP 3.1 is the only software I'm having problem with. I was able to reinstall 2.4 by the way.
I want to thank everybody once again for the help, I do appreciate it. Maybe we will stumble on a solution. I will say this, Invelos tech support hasn't made me feel all warm and fuzzy inside. I do appreciate their efforts but one of my pet peeves is support people trying to help with issues when they obviously haven't even read the problem thoroughly, that can be frustrating. To wait for help only to get a response that doesn't even remotely address the issue you are having is very frustrating.
It isn't life of death but would be nice to upgrade.
George -bub |
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| Registered: March 13, 2007 | | Posts: 4,596 |
| | Posted: | | | | Quoting bubsnews: Quote:
I will say this, Invelos tech support hasn't made me feel all warm and fuzzy inside. I do appreciate their efforts but one of my pet peeves is support people trying to help with issues when they obviously haven't even read the problem thoroughly, that can be frustrating. Just so you know, Ken Cole, who has been attempting to resolve your situation here, is the program developer. If that isn't sufficient tech support for you, then I doubt you'd ever be satisfied. | | | | My WebGenDVD online Collection |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | The file size matches, 8581kb for the zip file (8611 kb for the extracted setup.exe if you want to check just in case), so it's not like you keep getting a corrupted file or anything like that.
I'm wondering whether anyone has a slightly older version of Profiler they could send to you to see if it's only the most current build that's causing the problem. I'm at work now, so can't check to see if I have any. |
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| Registered: March 14, 2007 | | Reputation: |  Posts: 6,745 |
| | Posted: | | | | What kind of drive is p:\? A network drive? A removable USB drive? Have you tried to copy the setup.exe onto your windows drive and run it form there? | | | Karsten
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